Microsoft 365 van GoDaddy Help

Trouble setting up email with an external domain

It can take up to 48 hours for DNS record changes to take effect. Make sure you've waited the necessary amount of time, and if you're still having issues, try the solutions below.

If Do this
You see the error: We can't create [email address] until you verify that you own this domain. Select Help me fix this to get your TXT record to verify your domain ownership.
You see the error: Check your MX records and try again or you're not receiving email after 24-48 hours. You might have extraneous records in your external domain's DNS.
You see the error: This seat's taken. Whoops! [Domain] has already been used to set up an Office 365 account at Microsoft©. You've already used the domain with Microsoft and need to remove the domain from your Microsoft account.
Some of your domains aren't eligible to set up in your email account. You can only use one type of email account for each domain.
After you verify your domain ownership with a TXT record, you can't remember your Office 365 DNS details. Sign in to your Office 365 from GoDaddy account, and select Help me fix this.
You don't know how to change your DNS records at your domain provider. Check for your provider in this list.

Related steps

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