Get Found FAQs
Note: Get Found is currently only available for U.S. based customers (except Puerto Rico).
When you join Get Found by Locu, you'll be asked to create a profile by entering basic information about your business — address, hours, phone number and other key details (more info). We then create a Locu Places page to display all of that information and enhance your exposure on the Web. By the way, you need not have a business website: your Locu Places page can also serve as your business's main profile on the Web.
The Locu Places page can also include photos of your business, logos. menus or prices lists and even a Google map with a directions link so customers can always find your business.
Note: All three Get Found plans — Starter, Essential and Ultimate — also include a listing in GoDaddy's WhoIs, which is a directory of all online domains. Like the Locu Places page, the directory helps claim your place on the Web.
If we do not find any listings on the Web that match your business profile, or if you are a new business or if you purchased a Starter plan, you will not have to complete the verification process.
However, for businesses with a current listing or presence on our partner sites, we will need you to verify your business. This protects your business so others cannot spread incorrect information about you online. There are three ways to verify your business for Get Found: Phone, Email or Document (more info).
Once your business is verified and you click "Publish Now," your business information is sent to our many publishing partners, including Google, Bing, Yelp and Foursquare. This ensures the widest possible exposure for your business — the more places your listing appears on the Web, the higher your business will rank in the results of search engines like Google® and Bing®.
If you do not have a listing or presence on one of our partner sites, a new listing will be created for your business. On partner sites where you already have a presence, Get Found compares your latest Get Found information with those sites. If the information does not match, those sites are updated based on your current Get Found business profile. Edit once in Get Found and publish everywhere — that's just one of Get Found's many advantages.
Get Found is constantly working on adding new partners to the partner network. The distribution network includes all the top local search sites ranging from big names like Google and Yelp, to smaller sites like Judy's Book. To see a list of our top partner sites, take a look at Get Found's Plan Details and click View Sites.
Publishing times vary based on the partner site and the state of your business profile. Some partner sites update listings instantly; other sites can take up to eight weeks. In general, creating a new listing on a partner site will take longer than updating existing information. The Get Found team is constantly working on improving publish rates, so stay tuned for more up-to-date information.
To get a general sense of how your listing will be displayed on various partner sites, click Sites in your Get Found dashboard and look at the Partner Preview section.
Some of our partner sites will send you an email when your business has been updated on their site.
You can also monitor your business by clicking Sites in your Get Found dashboard and clicking Scan The Web at the bottom of that page.
The scanner results will show if you have any missing or incorrect business information on any partner sites, or if any of your updates are still being processed.
To see your listing on partner sites, visit those websites directly and enter in your business information. Or click Sites in your Get Found dashboard and take a look at the Partner Publishing Status.
Sometimes you may have trouble publishing to Get Found’s distribution network, either a listing is not being created or an existing listing is not being updated. Call the 24/7 Support number or click the Chat Support button in this page's right-hand column.
Customers trying to log in occasionally receive a 500 error (internal server error). The most common reason is that there are two user accounts with the same email address, and they are both administrators on the same business listing. Call the 24/7 Support number or click the Chat With Us button in this page's right-hand column.
The Get Found product continually searches the Web to add new businesses to its database, but sometimes a business might fall through the cracks. If you are a new business, or don't have a strong Web presence, you might not appear in the Get Found search. But don't worry. Once you sign up for Get Found, you will be able to add your business to our database and to all of our partner sites online.